Terms of Service

Executive summary (not legal, just clarity)

1. Service description

Opita Drops runs the Dropea marketplace in pilot stage: a two-sided marketplace connecting Latin American buyers with verified US residential drops. The marketplace operating flow is: (a) the LATAM buyer picks a drop from the marketplace by scoring and reputation; (b) the buyer shops at a US retailer with their own card, using the selected drop address as shipping address; (c) the buyer uploads the tracking number to the marketplace and our anti-fraud AI validates it in under 60 seconds; (d) the package arrives at the drop home, who confirms receipt; (e) our router picks up same-day and delivers to the CMRA-registered locker in Colorado Springs, CO; (f) the locker consolidates by destination (1-3 days) and triggers consolidated shipment via subcontracted courier (default Aeropost or FedEx/UPS express) to LATAM; (g) the buyer pays with USDC on Base network and receives the package at their LATAM address.

2. Eligibility

• 18 years or older
• Reside in one of the LATAM countries where we operate (CO, MX, PE, BR, CL, AR)
• Complete KYC (ID document + selfie when applicable; pre-transfer OFAC verification)
• Not be on OFAC, UN, EU or LATAM sanctions lists
• Accept payment in USDC (Base network) or equivalent method
• Accept that the marketplace runs on verified residential drops and subcontracted courier (not a personal locker with a fixed address)

3. Pricing and payments

Prices in USD. Local-currency conversion applies at the payment-day exchange rate.

4. Payment methods

• USDC on Base network (primary): 1:1 USD stablecoin, Circle audited
• Bank transfer (LATAM, by country): large amounts only, bank fees on the customer
• Alternative crypto: ETH, other stablecoins — ask for availability
• We do NOT accept: credit cards (product decision)

5. Prohibitions (what you may NOT ship)

• ❌ Controlled substances (drugs, including unlicensed medicinal)
• ❌ Firearms, ammunition, explosives
• ❌ Hazardous materials (HAZMAT)
• ❌ Counterfeits, unlicensed brand replicas
• ❌ Protected animal products (CITES)
• ❌ Obscene material, child pornography
• ❌ Cash, bearer securities
• ❌ Regulated products without a license (Rx drugs, unapproved supplements)
• ❌ Sanctioned-origin goods (Cuba, Iran, North Korea, Syria, Crimea)

6. KYC and sanctions

Under US federal law, we must:

• Verify customer identity (ID document + selfie when applicable)
• Verify residential drop KYC (Form 1583-style agreement as CMRA agents)
• Pre-transaction OFAC screening (sanctions list)
• Crypto wallet screening (Etherscan, Blockchair)
• Report suspicious transactions (SAR) when applicable
• Retain records 5 years (Bank Secrecy Act)

We reserve the right to refuse, suspend or terminate service if:

• Incomplete or suspicious KYC
• OFAC- or sanctions-flagged wallet
• Activity consistent with reshipping scam (per FTC Dec 2025 alert)
• False or misleading information

7. Delivery times (estimates, not guaranteed)

Times run from drop confirmation to final delivery. They include 1-3 days of consolidation at the Colorado Springs locker + courier transit. They exclude retailer KYC processing time and carrier-to-drop delivery.

8. Refund policy

• Unprocessed payment: 100% full refund
• Rejected KYC: full refund minus courier fees already incurred
• Courier-lost package: full refund + courier claim
• Damaged package: courier claim + proportional refund
• Customer cancels pre-shipment: refund minus administrative fees
• LATAM customs hold: customer bears it (local responsibility)

9. Limitation of liability

Our liability is limited to the declared package value (max $1,000 USD without additional insurance). We are NOT liable for:

• Courier delays beyond our control
• LATAM customs holds
• Packages rejected by US retailers (e.g. Amazon cancels)
• Crypto exchange-rate moves
• Base network failures (USDC not transferring)

10. Termination

We may suspend or terminate your account if you violate these terms. You may request account closure anytime by emailing privacy@opitadrops.com. Data retained 5 years post-closure (AML).

11. Governing law and jurisdiction

We operate in pilot stage with legal formalization in progress, so the applicable jurisdiction will be set when the entity is formalized. LATAM consumer-protection laws already apply (Ley 1480 CO, PROFECO MX, CDC BR, Ley 24.240 AR, SERNAC CL, INDECOPI PE).

12. Changes

We may update these terms. Material changes are notified by email 30 days in advance. Continued use after the change = acceptance.

13. Contact

Legal email: legal@opitadrops.com
WhatsApp Business CO (María Medina, Sales Advisor): +57 302 774 3844